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Privacy Policy

Updated: June 17, 2026

Effective Date: June 17, 2026

Special Notice

Thank you for choosing the rolaproxy service. We understand the importance of personal information and will do our utmost to protect your information security. To complete account registration and login and provide a suitable service experience, we will collect, use, store, share, and protect your information in accordance with legal requirements and the principles of legality, legitimacy, necessity, and good faith.

Please carefully read the Rolaproxy Privacy Policy before using the service. By checking Agree, clicking Confirm, or actually using this service, you are deemed to have fully read, understood, and agreed to this policy, and it will become legally binding.

If you have any questions or suggestions regarding this policy, please contact us at privacy@rolaproxy.com.

I. Scope of Application

  1. This policy applies to all websites, applications, interfaces, customized programs, and related derivative services provided by Rolaproxy.
  2. This policy applies to all information you submit or retain during registration and use of rolaproxy services, as well as information we actively collect about you in order to provide services.
  3. This policy does not apply to any products or services provided by third parties. If you access third-party services through rolaproxy, please read their privacy policies before use.
  4. If a specific rolaproxy service has a separate privacy policy or special agreement, that document shall prevail. Where no such agreement exists or where it is unclear, this policy shall apply.

II. How We Collect and Use Your Personal Information

  1. Account Information: During registration, you need to provide a mobile phone number and set a username and password to create and manage your account and ensure account security.
  2. Identity Verification Information: To fulfill legal and regulatory obligations such as real-name registration and anti-fraud, we may require identity verification documents.
  3. Business Contact Information: When you consult or purchase services through our website, customer service, or sales team, we may collect information such as company name, email address, and business scenario.
  4. Payment and Invoice Information: When purchasing paid services, we may collect the information necessary for payment and invoicing. The payment process is securely handled by third-party payment platforms.
  5. Service Improvement and Security Operations: We may automatically collect device information, log information, IP addresses, and browser types to analyze service performance, troubleshoot faults, and prevent attacks.
  6. Proxy Service-Specific Log Information: When you use proxy IP services, the system automatically generates access logs for service stability, technical troubleshooting, and lawful investigation support. These logs are retained for no more than 90 days.

III. How We Use the Collected Information

  1. To complete account activation, resource configuration, order processing, technical support, and other basic services.
  2. To continuously improve our product features, interface design, and service process by analyzing usage behavior, access patterns, and feedback.
  3. To perform identity verification, abnormal behavior monitoring, attack prevention, and fraud detection to protect account and platform security.
  4. To send service notifications and respond to your inquiries or complaints.
  5. To fulfill legal obligations and cooperate with regulatory or law enforcement requirements.
  6. To invite you to participate in questionnaires, product tests, or user interviews to improve our products and services.

IV. How We Use Cookies and Similar Technologies

We may use cookies and similar technologies to improve user experience, ensure service security, record preferences, analyze traffic, and detect potential abuse.

V. Sharing, Transfer, and Public Disclosure

We only share, transfer, publicly disclose, or entrust the processing of your information where lawful, reasonable, necessary, and supported by your authorization or another valid legal basis.

VI. Information Storage and Security Protection

We use industry-standard security measures to protect your personal information, including transmission encryption, storage encryption, access control, firewalls, and intrusion detection. Our operating servers are located in Silicon Valley, USA, and your personal information will be stored there.

VII. User Conduct Guidelines and Handling of Violations

We strictly prohibit the use of this service for activities that violate applicable law or infringe the legitimate rights and interests of third parties. We reserve the right to take measures such as warnings, service suspension, or account termination where appropriate.

VIII. Your Rights

  1. Access, correction, and deletion.
  2. Account cancellation.
  3. A response within a reasonable time to lawful and reasonable requests.

IX. How This Privacy Policy Is Updated

We reserve the right to revise this policy based on changes in laws and regulations, business adjustments, or product iterations. Updated versions will be communicated before they take effect.

X. How to Contact Us

Contact Email: privacy@rolaproxy.com