FAQ

Rotating Residential Proxies

1. What is the difference between rotating residential proxies and static IPs?

The core difference lies in whether the IP address is fixed: rotating residential IPs automatically change at set intervals (ranging from a few minutes to several hours), whereas static IPs remain unchanged over the long term.

This distinction determines their respective use cases: rotating IPs, capable of continuous address cycling, are ideal for tasks requiring numerous distinct IPs to mitigate risk—such as web scraping, multi-account management, and ad verification. Static IPs excel in stability, making them suitable for operations requiring a consistent online identity over time, such as managing cross-border e-commerce stores, account warming, and remote work.

1. Which countries does Rolaproxy's rotating residential proxy service cover?

We offer proxy products covering locations in over 195 countries and regions.

1. Are there bandwidth limits for rotating residential proxy IPs?

Residential proxies do not impose bandwidth limits. Bandwidth usage is calculated based on the total data exchanged with the target site: request headers + request data (POST) + response headers + response data.

1. Do I need programming skills to use rotating residential proxy IPs?

No. You can configure the service simply by entering the provided IP address, port, and authentication details into your operating system or browser's network proxy settings. Please refer to the user documentation for specific setup steps.

1. Is the use of residential proxies legal and compliant?

Yes, using residential proxies is entirely legal. However, as they can potentially be used for improper purposes, we implement strict KYC (Know Your Customer) procedures.

1. How ​​do I purchase rotating residential proxies?

To purchase residential proxies from Rolaproxy, you first need to create an account. Once your account is set up, log in to the dashboard and navigate to the "Residential Proxies" section. Configure the proxy network according to your needs, save the settings, and complete the payment process.

1. How ​​do the use cases for rotating residential proxies and static IPs differ, and which should I choose?

Rotating IPs: Suitable for short-term tasks such as bulk account registration, data scraping, and market price monitoring; changing the IP for each operation effectively reduces the risk of account linkage.

Static IPs: Suitable for scenarios requiring a consistent online identity, such as managing cross-border e-commerce stores, maintaining social media accounts, and keeping instant messaging tools online for extended periods.

1. Why can't the IP be detected or the connection fail even after configuring the proxy?

We recommend performing a few basic checks in this order: first, confirm that your account has a sufficient balance; next, verify the whitelist configuration for the payment channel to ensure your current device's egress IP has been added; also, check if your local IP is restricted or if you are currently in "global proxy mode." If you still cannot connect after verifying all the above, please contact customer support immediately so our technical team can further investigate your account status.

1. Can dynamic residential IPs be targeted to specific cities or ISPs?

Yes. We support multi-level geolocation filtering, allowing you to narrow down locations from Country → Province → City/ISP.

1. What authentication methods do your proxies support?

All our plans support both SOCKS5 and HTTP protocols.

Residential proxies: Support both username/password and API (IP whitelist) authentication.

Static ISP proxies: Support username/password authentication only.

Static ISP Proxies

1. Are there data usage limits for Rolaroxy static residential proxies?

Rolaroxy has no data or bandwidth limits; pricing is based on the number of IPs and the subscription period.

1. Why is there a discrepancy between the purchased IP location data and the detection results?

Rolaroxy's proxy detection data is provided by the reputable third-party site ipinfo.io. Discrepancies in results can occur because different websites use varying detection rules, database update schedules, and update frequencies.

1. How ​​does the network speed of ISP proxies compare to data center proxies?

ISP proxy servers strike a balance between network speed and IP authenticity; consequently, their speeds are slightly lower than pure data center proxies but faster than the vast majority of residential proxy services.

1. Can a single static residential proxy be used on multiple devices simultaneously?

Yes, it can be used on multiple devices. However, we do not recommend using it on more than three devices; such usage appears highly unnatural to risk-control systems, making it likely the IP will be flagged and potentially compromising all accounts using that IP.

1. What can I use static residential (ISP) proxies for?

Static residential proxies are primarily used for business scenarios requiring a fixed network identity over the long term, such as cross-border e-commerce store operations, multi-account social media management, ad verification, and market data collection. Their core value lies in using a genuine residential network identity to bypass platform risk controls, thereby ensuring business continuity and security.

1. What are some common misconceptions when buying static residential proxies?

Focusing solely on price while ignoring quality.

Choosing arbitrarily without considering the specific use case.

Overlooking after-sales service.

We recommend clarifying your business needs before making a choice.

1. Do static residential proxies need to be used with an antidetect browser?

If you are managing multiple accounts, we strongly recommend using them in conjunction with an antidetect browser (such as AdsPower or Zinia Browser). The antidetect browser masks the browser environment, while the static residential IP provides an independent network identity; combining the two is essential for achieving true account isolation and preventing account association.

1. Do Rolaproxy static residential (ISP) proxies support unlimited session connections?

Yes, they do. ISP proxies obtained through the Rolaproxy platform come with benefits including unlimited concurrent session connections and unlimited data traffic.

Additionally, static ISP proxies offer highly stable session connections and long-lasting uptime.

Other

1. How ​​do I change my password?

Click "Forgot Password" in the top-right corner of the homepage, enter your registered email address, and click "Send." Once you receive the verification code, copy and paste it into the input field to proceed with changing your password.

1. What payment methods does Rolaproxy support?

We support Alipay, PayPal, cryptocurrency, and more.

1. Can I switch plans if I bought the wrong one?

If you have not yet used any of the purchased plan's resources, you can contact our official support team to switch to a different plan.

1. Do topped-up balances and unused data expire?

For dynamic residential users, purchased data packages usually have an expiration date; however, unused data remaining after the expiration date can be retained and used after your next top-up.

1. What constitutes abuse, and will my account be banned?

To maintain the integrity of our IP pool, we strictly prohibit using our service for: brute-force attacks, spamming, cyberattacks, vote manipulation/cheating, or any activities that violate local laws and regulations. The system monitors activity in real-time; any detected abuse will result in the permanent suspension of the account and the forfeiture of any remaining balance. Please ensure your usage complies with all laws and regulations.